Keep up the good work. When a customer says that it really means something. Lets keep shipping out those orders in 24 hours or less so this good customer in Spaniard tells all his countrymen about sweaters.com P.S. keep up the good work.! TIMMY O'TOOLE www.sweaters.com Box 5501 Seattle, WA 98115 Ph 206 774 1234 Fx 206 774 1235 to@sweathers.com www.sweaters.com BONUS SALE. ANYONE WHO HAS THIS....E MAIL HIM AND CUT A DEAL. TIMMY O'TOOLE www.sweaters.com Box 5501 Seattle, WA 98115 Ph 206 774 1234 Fx 206 774 1235 to@sweathers.com www.sweaters.com ANYONE HAVE THESE IN STOCK… WE HAVE A FEW NEW AFFILIATES WHO ARE HAVING TROUBLE TAKING CARE OF BUSINESS. APPRECIATE YOUR HELP IN SATISFYING YOUR LOYAL INTERNET CUSTOMERS.. TIMMY O'TOOLE www.sweaters.com Box 5501 Seattle, WA 98115 Ph 206 774 1234 Fx 206 774 1235 to@sweathers.com www.sweaters.com OUR MOTHERS DAY AND GRADUATION EVENT FOR THE PAST TWO WEEKS WAS GREAT. SALES ARE GOOD! KEEP PUTTING UP YOUR BEST CONTENT OF TITLES AND YOU WILL SEE A SPIKE IN YOUR SALES TOO! SCROLL DOWN FOR TWO OF MANY GREAT COMPLIMENTS WE RECEIVE FROM YOUR INTERNET CUSTOMER. KEEP UP THE GREAT WORK......AND PLEASE GET ALL WEEKEND ORDERS OUT TODAY. THANKS TIMMY TIMMY O'TOOLE www.sweaters.com Box 5501 Seattle, WA 98115 Ph 206 774 1234 Fx 206 774 1235 to@sweathers.com www.sweaters.com You can quickly see why a customer will decide not to shop on sweaters.com when our service level is this bad. We have spoken with the store that did not fill this order. Can you imagine the response Denny will get if and when it is cancelled a WEEK after we confirmed the order. Why would you return to have your chain pulled again. Everyone’s time is valuable. The customers time is priceless!!! Lets check our stores every day and be sure that orders are being filled within 24 hours!!! CAN YOU IMAGINE THE SILENT CUSTOMER WHO DOES NOT WRITE…..HE JUST FADES AWAY TO ANOTHER SITE. We appreciate all of your that are taking care of business in a timely way. TIMMY O'TOOLE www.sweaters.com Box 5501 Seattle, WA 98115 Ph 206 774 1234 Fx 206 774 1235 to@sweathers.com www.sweaters.com Since many new affiliates have been added to the sweaters.com group we have received many great compliments about content of new sweaters. We also have received many questions about Sweater Condition and what exactly is a torn sweater from affiliates. www.sweaters.com, left navigation bar, FAQ gives you the customer experience in many areas of order fulfillment. I have pasted the two that relate to this issue below. Please share them with your people that fill orders. With regard to torn sweaters (not cut ups), we state several things: * We do not sell torn sweaters * Occasionally a torn sweater may slip through * The customer always has the option to return a torn sweater * Many customers are collectors and would not buy a torn sweater * Many customers are simply looking for a sweater and when they find it, they do not care if it is a torn sweater * You cannot tell the difference from their order which customer type they are * If you have a torn sweater on the file you transmitted to us AND you find a torn sweater was ordered, please be sure that it is not in the shape the one described by this very good customer describes. * Had someone at least changed the tags instead of scraping off a sticker which has super glue marks and a residue left... most non collectors will consider keeping the torn sweater. Should we ship torn sweaters......it is better than canceling an order. Should we try to clean them up.....certainly! Scroll down and you can see the reaction. This happens to be a collector who spends about 18k a year with us. The majority of customers will keep the torn sweater if it is inadvertently shipped....BUT IT MUST BE CLEAN. THIS ONE WAS NOT. He also is a collector so he has a different outlook on this entire subject. No one said this would be easy. Lets just try to keep them happy. Thanks . TIMMY O'TOOLE www.sweaters.com Box 5501 Seattle, WA 98115 Ph 206 774 1234 Fx 206 774 1235 to@sweathers.com www.sweaters.com Check out the good bad and ugly. Great customer satisfaction... Got the wrong product. Does anyone have the title she wants?? PLEASE PRINT THIS OUT AND SHARE IT WITH EVERYONE WHO FILLS ORDERS. IT IS NOT A PERFECT WORLD BUT IF YOU WANT TO LOSE CUSTOMERS FAST LET THIS HAPPEN. WE ALL KNOW IT IS WRONG. LETS REMIND EVERYONE IT CAN KILL OUR BUSINESS FAST. LIKE GETTING SCREWED. WE OF COURSE GAVE THE ADJUSTMENT. TIMMY O'TOOLE www.sweaters.com Box 5501 Seattle, WA 98115 Ph 206 774 1234 Fx 206 774 1235 to@sweathers.com www.sweaters.com FIRST HAPPY HOLIDAYS TO ALL. EASTER AND PASSOVER BOTH!! SECOND, IF ANY OF YOU HAVE THESE SWEATERS IN YOUR STORES INVENTORY IT WOULD BE GREAT TO HEAR FROM YOU. THIS GAL IS A JOURNALIST AND HAS WRITTEN A GREAT ARTICLE ABOUT SWEATERS.COM. SHE IS ALSO A GREAT CUSTOMER OF OURS AS WELL. WE JUST HAVE ALL OF THESE SWEATERS HANGING OUT THERE ON HER NOTIFY ME LIST. IF YOU HAVE THEM LET ME KNOW. SHE WILL BUY THEM ALL.! HAPPY HOLIDAY, TIMMY O'TOOLE www.sweaters.com Box 5501 Seattle, WA 98115 Ph 206 774 1234 Fx 206 774 1235 to@sweathers.com www.sweaters.com Sent: 3/27/03 11:46 AM Subject: new affiliates They are lining up to get on the site…. You can see by this remark it is an interesting business. This guy is a mega distributor of sweaters. We would be in heaven with his inventory listed on our site. He has the best inventory we could ever load….I have been after him for 7 months!!! TIMMY, IT WAS TO HAVE THE OPPORTUNITY TO MEET WITH YOU. BOTH KRISTIN AND I HAVE DISCUSSED THE POSSIBILITY OF GIVING YOU A TEST FILE OF SWEATERS AS EARLY AS NEXT WEEK IF WE HAVE THE TIME TO GET IT TOGETHER. I AM VERY INTRIGUED BY THE WHOLE THING AND WOULD LIKE TO THINK THAT IT COULD BE A WIN - SITUATION FOR BOTH OF US. STILL SOME LOGISTICS THAT I NEED TO WORK ON FROM OUR SIDE, BUT I BELIEVE THEY BE OVER COME. I WANT TO BE THE GUY WHO CALLS YOU AND TELLS YOU TO SLOW DOWN AS OPPOSED TO FUCK YOU! LONNIE TIMMY O'TOOLE www.sweaters.com Box 5501 Seattle, WA 98115 Ph 206 774 1234 Fx 206 774 1235 to@sweathers.com www.sweaters.com Very shortly I will be sending you a new model for mailing. Will enable you to order supplies from one of three national distribution centers and receive a shipping allowance from us for each item shipped. Give you many options and is much more efficient for everyone. In the meantime, if you ship anything other than VIA DHL you need to e mail me the amount that you spent on USPS and we will reimburse you on your next check. If the amount exceeds $50.00 I need the postal receipts either faxed or mailed to Donkey. TIMMY O'TOOLE www.sweaters.com Box 5501 Seattle, WA 98115 Ph 206 774 1234 Fx 206 774 1235 to@sweathers.com www.sweaters.com The National Retail Federation which represents every major retailer in the USA had this to report today: SURVEY NEWS Online Sales, Profits Soar New York--Shop.org, the online retail unit of the National Retail Federation, reports that despite a lackluster 2002 for retailers, annual online retail sales jumped 48%, to $76 billion. The annual survey of more than 130 retailers, conducted by Forrester Research, also shows that in comparison to 2001, when 56% of respondents reported positive operating margins, 70% reported positive margins for 2002. Overall, retailers broke even in sales for '02, compared to a 6% loss in '01. Equally encouraging, retailers were able to boost their customer databases 40% overall. Looking ahead, the study forecasts online retail sales to grow 26% this year, to $96 billion; seven product categories are expected to grow more than 40%. Further, online sales as a percentage of total retail sales are expected to reach 4.5%, compared with 3.6% last year. ONLINE SALES CLEARLY WILL MAKEUP ANY SHORTFALL YOU HAVE IN YOUR BRICK AND MORTAR OPERATION. THE REASONS FOR THE 48% INCREASE ARE CLEAR. THE SUCCESSFUL MERCHANTS HAVE THE SAME HIGH STANDARDS FOR THEIR INTERNET CUSTOMER THAT THEY HAVE FOR THEIR STORE CUSTOMER. PUT THE VERY BEST INVENTORY CONTENT ON THEIR WEB SITES WHILE THEY PUT UP THEIR SLOW MOVING INVENTORY AT A PRICE THEY ALSO PUT UP THEIR BEST ITEMS THEY FILL THEIR INTERNET CUSTOMERS ORDERS THE SAME DAY THEY RECEIVE THEM!! WE ALL KNOW THE VERY BEST ADVERTISING IS WORD OF MOUTH. IF WE SATISFY AN INTERNET CUSTOMER THEY WILL TELL THEIR FRIENDS...AND TELL THEIR FRIENDS LETS GET BACK TO THE ORDER FILES TODAY AND GET ALL OUTSTANDING ORDERS CAUGHT UP. WE HAVE A HOLIDAY WEEKEND COMING AND THAT WILL SIMPLY DELAY THE MAIL ANOTHER DAY. GET YOUR ORDERS IN THE MAIL TODAY. YOU HAVE A HOLIDAY WEEKEND COMING AND ORDERS WILL PILE UP . MONDAYS ARE USUALLY CATCH UP ....NOW IT WILL BE TUESDAY UNLESS: All of your outstanding orders through today are SHIPPED COMPLETE IN THE SYSTEM BAGGED AND SENT OUT WE ARE AVAILABLE ALL WEEKEND AND MONDAY IF YOU HAVE ANY PROBLEMS FILLING ORDERS PLAN NOW TO HAVE TUESDAY AS A CATCH UP DAY. With all the new releases out your people get busy with the store customer and ignore the Internet customer. If you do not fill orders Sunday, Monday - Tuesday orders could be 4 days old. Please plan now to see they are done on or before Tuesday. The Sweaters Team wishes you all a great holiday. Lets get our share of those double digit Internet Sales increases. Happy Holiday, Timmy I want to share a sad tale with you about our joint performance on Amazon this past week. While most of you are doing a great job filling orders in a timely manner, many orders are slipping through the cracks. We had to take down three files this week because orders were not being filled in the 24 hour queue standard we all know is necessary to keep customers coming back. The weekly metrics we got from Amazon show that we lost an aggregate of 9.1% of our orders because of "cancels". Just think what almost 10% more business would do for your sales. Just think of the hundreds of customers that received a cancellation, sometimes days after they placed their order on www.djangos.com Will they choose your sweater on Amazon next time they are shopping the Market Place? Will they think of migrating over directly to www.sweaters.com because they were so thrilled with our great service? Lets share this with your people out there in the fulfillment trenches. It is critical that we all pull together with OUR MISSION STATEMENT. It is simple. "WE UNDER PROMISE AND OVER DELIVER" That is a challenge for all of us. Help us make it happen. LETS FILL ALL OUTSTANDING ORDERS THURSDAY SO BY FRIDAY WE ARE ALL CAUGHT UP AND OUR CUSTOMERS SAY, "WOW" (backwards)!! THANKS FOR YOUR HELP. TIMMY (Scroll down for the Amazon message) Today, Tuesday May 27th had several thousands of orders open this AM. Orders were heavy last Wed. Thurs and Friday. Sat Sun and Monday was good but not anything special. ONLY 50% OF THOSE ORDERS WERE FILLED TODAY. PLEASE GET ON THE OPEN ORDERS AND FILL THEM TODAY!! IF YOU ARE HAVING ANY PROBLEMS WHATSOEVER CALL ME ANYTIME ON MY CELL AT 555 1212. ADDED NOTE; Tower Sweaters announced they are up for sale. They cannot make money. The Cardigan Warehouse just launched their 3rd attempt at a web site. Not bad. check out www.cardidans.com The competition on used sweaters is as keen as it ever has been. Lets UNDER PROMISE AND OVER DELIVER.....THAT MEANS FILLING ORDERS PROMPTLY. WE ONLY GET ONE CHANCE AT THE CUSTOMER. THEY HAVE MANY OTHER OPTIONS OUT THERE SURFING FROM THEIR HOMES OR OFFICE. THANKS FOR JUMPING ON THIS. SOME ORDERS ARE SINCE WEDNESDAY...WHICH MAKES THEM SIX DAYS OLD.!!! Three messages here: 1. This customer is looking for three sweaters which we confirmed we had but never were shipped. If you have them in your inventory somewhere please let me know. All three were on his notify me list and we invited him to buy them. All three were cancelled .. This customer spends about 8 grand a year with us....allot of sweaters for you to sell to him going forward. 2. He is a great customer of one of our affiliates. Goes to www.sweaters.com when he cannot find what he wants in their stores. Your Internet customer has many choices when they log on... we need to under promise and over deliver....this time we clearly over promised and under delivered. 3. We take great pride in our customer service. Calling a customer is a daily occurrence. Wish it was just to thank them for their business. Please help us make that happen! Thanks Timmy -----Original Message----- From: Donkey Peters [mailto:donkey.peters@state.ok.us] Sent: Monday, June 02, 2003 2:30 PM To: 'Timmy O'Toole' Subject: RE: THANKS FOR YOUR TIME I thank you for taking the time to call, Timmy. Two of the selections which became unavailable after ordering were a red sweater and both had sweaters: The third item is not available new. It is nice to know that the president of a large company cares about an individual customer. Thanks again. Donkey We usually send out great compliments from your Internet customers. This time I felt it necessary to share a few negative ones. Lately this is becoming typical. I sent one yesterday of 10. Here are three of another dozen. Clearly we need to take things up a notch when filling orders. We do attempt to notify the store responsible but frankly it is across the board. Our mutual goal is of course to under promise and over deliver. BEFORE CANCELING AN ORDER: If you cannot find the sweater then have another set of eyes check related genre...or look for a misfile. This simple second step after your effort to find the customers order has proven to produce 50% results. If you cannot find the sweater and your cancel rate is high, we need to look at your file transfer data. Are you decrementing all sold sweaters before the new file is sent to us? Are you cycle counting your inventories ..how accurate is your file? Lonnie will be sending a recap of excessive cancels and stock outs to those stores that have a critical problem. In the meantime remember that the Internet customer has many choices as does your store customer. The one difference is that we send out thousands of "Notify Me" e mails every day. We invite the customer to come and buy the sweater they have been waiting for. They buy it, wait a few days (when you do not respond by filling the order within 24hours) and then they get an e mail that cries WOLF. They will not return. Lets take things up a notch and get everyone on the same page. FIND THE SWEATER WE INVITED OR PROMISED TO SEND TO A GOOD CUSTOMER ...OR SURELY WE WILL LOSE THEM Thanks for you help. Timmy room: spry Sent: Monday, June 02, 2003 10:31 AM To: Customer Service@sweaters.com Subject: Re: Order update from sweaters.com (SW0002073112) THIS CUSTOMER GOT A MESSAGE THAT ONE SWEATER COULD NOT BE FILLED. GOT THAT MESSAGE FOR THE THIRD TIME IN A MONTH.! In that event, please cancel the entire order. Thanks Timmy O'toole ------------------------------------------------------------------------------------------------------------------------ ANOTHER ...SAME DEAL. -----Original Message----- From: Anthony Garg Sent: Saturday, May 31, 2003 5:46 PM To: CustomerService@sweaters.com Subject: Re: Order update from Sweaters.com (sw0002066707) This is getting really terrible, Dennis... Already 5 times this week CONFIRMED ORDERS have been unable to be filled, after I have made adjustments to my bank balance. It's getting very inconvenient. First, I'm told the titles are available, I pay for them, deduct the monies from my bank account, then I'm told they're NOT available anymore. I believe they never were, and I am being used to update someone else's files. Also, I got a feeling it's not YOUR fault, personally. I think your superiors are abusing me and others, using us to clear up defective files. I mean, come on, FIVE TIMES THIS WEEK ALONE! That's ONCE, EVERY DAY! Ag ----- Original Message ----- From: To: Sent: Saturday, May 31, 2003 3:42 PM Subject: Order update from sweaters.com (sw0002066707) ----------------------------------------------------------------------------------------------------------------------- ANOTHER: This is the third time i have attempted to order this sweater...needless to say it is also the last time i will be using your site as it is full of incorrect date = bullshit! TIMMY O'TOOLE www.sweaters.com Box 5501 Seattle, WA 98115 Ph 206 774 1234 Fx 206 774 1235 to@sweathers.com www.sweaters.com WHILE THIS IS MORE OF THE SAME...THIS ONE WE COULD WOW IF ANYONE OUT THERE HAS ANY OF THESE TITLES. THEY ARE NOT ON THE WEB SITE....IF YOU HAVE ANY OF THEM LET ME KNOW. THANKS TIMMY I have received "order updates" for the following items since the beginning of the year: Unfortunately we are unable to fill your order for the following title: Red Sweaters Green Sweaters Blue Sweaters White Sweater Orange Sweaters During the same period, I received 33 sweaters I ordered. 33 out of 39 is an 18% "update" ratio. Is this a common ratio: almost one out of 5 previously owned items ordered by online customers are not shipped after a successful sale goes through? An 82% ratio may be a "B-" on a test, but in terms of customer service, it's nothing to take home and put on the fridge. Judging from the names of store locations I do not recognize, it seems that Sweaters has acquired several more stores this year. I am guessing that these locations may not have had adequate indoctrination as of yet. I know it is probably frustrating to Sweaters management that these thigns happen. But in case you were not aware, I wanted to write this letter, indicating that there is about $60.00 to $70.00 Sweaters failed to make on me because my orders were "updated". TIMMY O'TOOLE www.sweaters.com Box 5501 Seattle, WA 98115 Ph 206 774 1234 Fx 206 774 1235 to@sweathers.com www.sweaters.com DONKEY PENDLETON, Pendleton@djangos.com asked that I remind all of you to see your stores get their supply order into him Mondays first thing. It is the only way you can be sure you will not run short during the FOLLOWING WEEK. It takes 4 to 6 days UPS ground to send your supply orders. Donkey is in the process if finalizing a national distribution agreement where you will be able to order from a nearby distribution center. More on that later. THANKS FOR A GREAT WEEK. WE ARE AHEAD 26% ON A SAME STORE BASIS BECAUSE OF THE GREAT MEMORIAL DAY WEEK SALE THAT WAS EXTENDED. It put a real crimp on customer service and satisfaction. Many of you that were on that $4.99 event were overwhelmed with hundreds of orders. One broke the record with 860 orders in one day!! It took four days to fill those which is the downside of these events. Remember, Half Cancels your orders if not filled in 24 hours. Remember that if you hold up a shared order the other affiliate on that order does not get paid until you fill or push that order that you cannot fill it. Remember we are working together to build the very best SWEATER PORTAL SITE ON THE INTERNET. LETS UNDER PROMISE AND OVER DELIVER. YOU MAKE IT HAPPEN. THANKS FOR A GREAT JOB.! TIMMY Three issues: 1. I have just pushed through about $10,0000 IN INTERNATIONAL ORDERS PLEASE CHECK YOUR PENDING ORDER FILES AND PROCESS THEM TODAY OR TOMORROW AT THE LATEST 2. WHY? CHECK OUT THE LATEST E MAIL FROM HALF@EBAY. THEY ASK ME WHY?? 33 CANCELLED ORDERS YESTERDAY. 3. I DO WANT TO THANK EVERYONE FOR ALL YOUR HARD WORK AND SELLER EFFORTS IN GETTING ORDERS OUT OVERALL. WE APPRECIATE YOU AS OUR PARTNER. TIMMY P.S. We are working on two solutions to get your supplies sent from regional warehouses directly to your stores. I am also negotiating a program with DHL whereby they could bill each of you directly and I will pay you a shipping allowance for each item you ship out. Some of you maintain other venues, mail order, other Internet business venues and it is becoming very confusing what is being shipped in the DHL Bags. I have already done with one affiliate and it is working great. The other reason is no matter how much we speak of the minimums, mailing large box sets to USA customers USPS NOT DHL, (you can mail anything International), penalties and minimum up charges are coming through. I have spoken to most all that have these problems and they get better before they get worse. Point is, I cannot control or manage your DHL habits. You can. Will be sending out more on this shortly. Timmy Sent: Friday, June 06, 2003 9:16 AM To: Timmy O'toole Subject: RE: 33 Orders pending for seller sweaters.com with seller_id Original Message----- From: sweaters@ebay.com] Sent: Friday, June 06, 2003 6:07 AM To: Steve Furst (E-mail) Subject: FW: 33 Orders pending for seller sweater.com with seller_id 4 Importance: High Steve, I just checked the status of all these orders and it appears that every one was cancelled??? Please take the appropriate steps with your affiliates ASAP! Thanks This affiliate has a great fill rate. No matter how large or small your pick list, what he describes works! It is a matter of attitude to find the sweaters that your computer says you have and not disappoint the customer. RESULT: GREAT FILL RATE...96% Read how he does it: steve, after doing this for quit some time i have created a system that works for both, the stores and 903. the first person who gets to the store prints the pick list, prints the orders and look for each individual items:s first half.com then amazon.com and then the rest of the orders. by noon(everyday) we print our second batch of orders following the same procedure. by this time we have had two or three different employees looking for items that we could not found(we do not cancell anything yet). by three o'clock we print our last batch of the day(following the same procedure). at around four o'clock, if there is still orders that we could not find we cancell them but not before we are 100% sure that item was not available and more than two people have looked for it. important! usually three people look carefully for those items that seem to be impossible to find, usually we do find them(after a couple of people have looked). this process is very simple and it is easy for all our employees to make a habit. that is the key! please let me know if you have any questions. this process has worked pretty good to me and to the stores. we follow this process every day(except 903 where we skip sundays). i hope this helps new affiliates. Donkey King RE HALF.COM ORDERS: One affiliate who is not part of the Half.com problem told us how they avoid Half cancellations: You can easily identify Half orders by the HA in the order # What they do: Dear Timmy, You may want to pass on to the other affiliates what I do in Blaine. After printing the pick sheet I immediately attack the AM & HA orders & process them before the ST orders. -----Original Message----- The other good idea: One affiliate uses a heat gun to remove price stickers and or other stickers from Jewel Cases. You can purchase the gun at any hobby shop for about $15.00 and it saves hours of labor intense sticker removal. Remember if your price tag is lower than the Sweaters price it is CRITICAL THAT STICKERS BE REMOVED. Nothing worse than getting a 9.99 CD from a 4.99 Bargain bin. Keep them coming. We will launch a contest.... A $25.00 gift certificate will be sent each month to the affiliate with the best suggestion of the month. Starting now. (If it is really great we will pay 50 bucks) Timmy TIMMY O'TOOLE www.sweaters.com Box 5501 Seattle, WA 98115 Ph 206 774 1234 Fx 206 774 1235 to@sweathers.com www.sweaters.com HALF.COM JUST SENT ME THE MAY RESULTS FOR SWEATERS.COM AFFILIATES. THEY CANCELLED 24% OF ALL ORDERS PLACED IN MAY. YOU, WE, LOST TENS OF THOUSANDS OF DOLLARS IN ORDERS BECAUSE WE DID NOT FILL IN THEIR 24 HOUR TIME QUEUE. THEY DO NOT INCLUDE WEEKENDS SO WE ARE FOCUSED ON FILLING MONDAY THROUGH FRIDAY. MANY STORES DO FILL SAT AND SUN. POINT IS, WHO OUT THERE CAN AFFORD A 25% REVENUE LOSS ??? LETS GET IN THE HABIT OF PICKING ORDERS, WHEN CANNOT FIND HAVE ANOTHER SET OF EYEBALLS SCAN THE GENRE FOR MIS FILES ETC. WE MUST BRING UP OUR STANDARDS FAST.....CUSTOMERS WILL GIVE US A BAD RATING ON HALF AND THAT VENUE FOR DJANGOS.COM WILL GO TO HELL. ATTACHED IS A LIST THEY JUST SENT .... DO YOU HAVE ANY OF THESE ORDERS IN YOUR FILE TO BE FILLED. IF YOU DO THEY ARE OLDER THAN 24 HOURS AND THEY ARE ABOUT TO BE CANCELLED. TIMMY Unfortunately we are unable to fill your order for > the following title: > > "Filero & X-Ray : Bring It to Tha Table" > WE HAVE A VERY GOOD CUSTOMER WHO WAS TOLD WE HAVE THIS SWEATER. NOTIFY ME WAS ANSWERED....THEN CANCELLED. IF ANYONE HAS IT ...LET ME KNOW. HE SPENDS MEGA BUCKS WITH US. THANKS, TIMMY TIMMY O'TOOLE www.sweaters.com Box 5501 Seattle, WA 98115 Ph 206 774 1234 Fx 206 774 1235 to@sweathers.com www.sweaters.com SOME INTERESTING READING....CLEARLY YOU ARE IN THE RIGHT VENUE YOUR WEB SALES WILL CONTINUE TO GROW YOUR BUSINESS. WE MUST SATISFY THE CUSTOMER, FILL THEIR ORDERS AND SHIP DAILY TO KEEP THEM COMING BACK! ALL RETAIL IS FLAT IN BRICK AND MORTAR STORES. THE INTERNET IS EXPANDING DOUBLE DIGIT IN ALL CLASSIFICATIONS. IF WE ALL WORK TOGETHER IN UNDER PROMISING AND OVER DELIVERING WE WILL WIN THE MUSIC AND MOVIE CUSTOMER. I WILL BE SENDING YOU SOME PROMO MATERIAL FOR YOUR STORES. WE HAVE A SERIES OF CONTESTS TO OFFER YOUR CUSTOMER WHO SHOPS ON THE WEB. IF THEY CHOOSE WWW.SWEATERS.COM YOU WILL ALL GET A GOOD PIECE OF THE PIE. THESE PROMOS ARE TO GET YOUR STORE CUSTOMER TO SHOP ON SWEATERS.COM RATHER THAN THE 17000 OTHER CHOICES THEY HAVE TO BUY USED SWEATERS. I ASK EVERYONE TO ENCOURAGE YOUR CUSTOMER TO REGISTER FOR THE CONTEST WITH THEIR E MAIL SO THEY GET A WIN WIN. WIN THE PRIZES AND WIN BY SHOPPING AT WWW.SWEATERS.COM! WATCH FOR THE FIRST ONE WHICH IS A TRIBUTE TO RAY CHARLES. Web sales at J. Crew and Penney race ahead of store sales Web-based sales at J. Crew Inc. increased by 41% in May vs.. May 2002, reaching $10.7 million from $7.6 million, the company reported today. Total company wide revenue increased 1.4% to $57.4 million from $56.6 million. The web accounts for 18.6% of J. Crew’s revenue, up from 13.4% a year ago. In the first third of the year, web-based sales grew 22% $47.3 million from $38.8 million while total revenue decreased 2.1% to $218.9 million from $223.7 million. For the first 17 weeks of the year, the web accounted for 21.6% of revenue vs.. 17.3% a year ago. Catalog sales for the month fell 25.7% vs.. a year ago to $5.2 million from $7 million and 26.2% in the first third of the year vs.. a year ago from $32 million to $23.6 million. Retail store sales for the month fell 3.3% vs.. a year ago to $32.3 million from $33.4 million. J. Crew operates 154 retail stores and 42 outlet stores. Comparable store sales for the 17-week period were down 10%. Web-based sales at J. C. Penney Co. Inc. increased more than 50% in May vs.. May 2002, the company reported today. J.C. Penney does not break out dollar figures for Internet sales. Online retail sales up 14% for week ending May 25 Online retail spending for the week ending May 25 was up 14% over the same week a year ago, reaching $806 million from $705 million, obscure Networks Inc. reports. Total retail spending for the week ending May 24 rose 5.6%, according to Shoppers Sharper Image’s web sales grow 39% in May while total sales are up 28% Sharper Image’s total sales for May increased 28% to $45 million while web sales increased 39% to $6.6 million. Wal-Mart extends online DVD rentals nationwide For $15.54 to $21.94 a month, customers can rent unlimited videos from WalMart.com with no due dates in a program similar to that pioneered by NetFlix Visa`s annual e-commerce charge volume rises 63% For the 12 months ended March 31, Visa`s U.S. credit card transaction volume for e-commerce sales is up 63% over the year-earlier period. TIMMY O'TOOLE www.sweaters.com Box 5501 Seattle, WA 98115 Ph 206 774 1234 Fx 206 774 1235 to@sweathers.com www.sweaters.com